Terms and Conditions
- Introduction
These Terms and Conditions (“Terms”) govern the use of all services provided by The Creative Frog. By engaging our services, you agree to be bound by these Terms. If you do not agree to these Terms, please refrain from using our services.
- Services
We provide the following services:
- Graphic Design
- Social Media
- Email Marketing
- Print Management
- Website Design
- Website Hosting
The specifics of each service will be outlined in a separate service agreement or project proposal.
- Quotation and Acceptance
3.1 All quotations provided are valid for 30 days from the date of issue unless otherwise specified.
3.2 Acceptance of a quotation is deemed to be acceptance of these Terms.
3.3 A contract between the Client and the Company is formed once a quotation is accepted, and the Company receives a confirmation of the Client’s acceptance.
- Payment Terms
4.1 Payment terms will be outlined in the project proposal or service agreement.
4.2 A non-refundable deposit maybe required before the commencement of any work.
4.3 Final payment is due upon completion of the project, prior to the release of final files, or as specified in the agreement.
- Graphic Design and Print Management
5.1 The Company will create designs according to the specifications provided by the Client.
5.2 The Client is responsible for ensuring that all materials and information provided are accurate and complete.
5.3 The Company is not liable for any errors or omissions in the final product once the Client has approved the design.
5.4 Print management services are provided with the best possible quality, but the Company is not liable for print defects or delays caused by third-party printers.
- Website Design
6.1 The Company will design and develop websites according to the specifications provided by the Client.
6.2 The Client is responsible for providing all content, including text, images, and other media.
6.3 The Company will provide a timeline for project completion, but is not liable for delays caused by the Client or third parties.
6.4 Upon final payment, access to the website design and associated files will be provided to the Client.
- Website Hosting
7.1 Website hosting services are provided based on the package selected by the Client.
7.2 The Company will take all reasonable steps to ensure uptime and availability but is not responsible for downtime caused by factors beyond its control, such as server maintenance or issues with third-party providers.
7.4 Hosting fees must be paid in advance, and late payments may result in suspension of services.
- Revisions and Changes
8.1 The Client is entitled to a set number of revisions as outlined in the project agreement.
8.2 Additional revisions or changes beyond the agreed scope may incur additional charges.
- Intellectual Property
9.1 Upon full payment, the Client will own the intellectual property rights to the final designs, excluding any third-party materials used under license.
9.2 The Company retains the right to use the designs in its portfolio and marketing materials.
- Cancellation and Termination
10.1 The Client may cancel the project at any time but will forfeit the deposit and may be liable for additional costs incurred up to the point of cancellation.
10.2 The Company reserves the right to terminate services if the Client breaches these Terms or engages in unethical or unlawful behaviour.
- Liability
11.1 The Company is not liable for any indirect, incidental, or consequential damages arising out of the use or inability to use our services.
11.2 The Company’s total liability under any agreement shall not exceed the total fees paid by the Client for the specific service in question.
- Confidentiality
12.1 Both parties agree to maintain the confidentiality of any proprietary or confidential information shared during the course of the project.
- Governing Law
13.1 These Terms are governed by and construed in accordance with the laws of Queensland, Australia.
13.2 Any disputes arising out of these Terms will be subject to the exclusive jurisdiction of the courts of Queensland, Australia.
- Amendments
14.1 The Company reserves the right to amend these Terms at any time. Any changes will be communicated to the Client and will apply to any future services.
- Contact Information
For any questions or concerns regarding these Terms, please contact us at:
The Creative Frog
hello@thecreativefrog.com.au
0421 753 144